Called this organization last night, after receiving a coupon. We had a burst pipe. Apathetic answering service - even more so, ""dispatcher"", who sounded as though he was being bothered. They advertise 24 hour service, however, the first available appointment was between 9 - noon.........hmmmm.
Pros: can't think of anything
Cons: pretty much ALL including no 24 hour service, which they advertise.