I did encounter rude employees, but I think you have that anywhere. I felt well cared for here. Parking is some what tedious, and the free valet is a laugh, considering you have to claim your car by 4:30, so it's probably only useful to outpatients. The food was pretty good, I even got a call one day because I hadn't ordered lunch, and they wanted to make sure I got something to eat. The facility is warm and cozy. If you have to be in the hospital, this might not be a bad way to go.