I'm torn about what rating to give this beauty salon, which has had really high ratings on other local sites. I've only had one experience there when the owner, Alex G., cut my hair. Hearing that this salon is always heavily booked and very expensive, I was a bit surprised to find there were only 3 of us in the whole place that day...the receptionist, Alex G, and myself. It felt a bit strange, but Alex made me feel very comfortable and listened attentively to the goal I had in mind for my hair. Alex was very personable, and I enjoyed the hair cutting experience, leaving with the thought that I got the hair style I requested, even though I found it very expensive. (Ce la vie...for San Francisco!). However, within a few days I realized that my hair wasn't at all manageable as it had been before. All the curls I had said I wanted to retain were gone and a month later have not reappeared after this cut. I am very disappointed as the style isn't workable at all. I emphatically stated I needed a style that would look attractive without using products or styling devices. I had that before the cut, but I do not have it now. Perhaps a single experience, but . . .