I need to address a couple of things. First is the poor reviews of the shop. I'm not going to defend alleged poor behavior, but one has to remember that this shop is independently owned, so the experience will be different than if some kind of chain store (and I've yet to find a chain brand of cobbler). You also have to remember that you're dealing with older men who are a bit rough because all day they work with shoes. I'm not going to fault anyone for being grumpy if they have to breathe in fumes in a small shop all day. Another thing to address is that when you go to have a shoe repaired, it's a wise idea to take the whole pair rather than just one. Shoe repair, while it can make shoes last longer, is hardly an absolutely perfect trade. Repairs can result in discoloring, and that's just the risk you need to take.
With this aside, lets talk about the shop itself.
The store is a small workshop located in the Tremont Center. The people who work there are conversational, but a little gruff. Take it in stride though. Fixing shoes is hardly a glorious profession. The base cost of any repair job is $15. Additional feed may be included there are multiple alterations or repair needed, but they will tell you what is needed to repair the shoe before they work on it. And honestly, $15 to have a good pair of shoes fixed is reasonable compared to the cost of a good pair of shoes these days, which can cost $25 dollars and up. And lets not consider Wal-Mart shoes, because honestly, this is not about them, and my experience with Wal-Mart shoes is that they are generally throw-aways.
Repairs will take about three days. If Sunday happens to fall within that time, then it will be four days for a completed service, as they are closed Sundays.
My first experience was having a pair of leather Sketcher sandals repaired. As they were pretty expensive new, and I spent a LOT of time getting them to fit right (because the hoes were too tight on the tops, rather than the toes or soles), I wasn't about to chuck them. I was told the repair would be $15, and that ""I need to get rid of my dog because there's hair on the velcro."" Most people would take offense, but it was fairly obvious he was being lighthearted. So I asked him if he was in need of a dog.
Three days later, I got my shoes back. They did a wonderful job, and the repair is better than what the sandals were like before I got them.
Though the repair was simple (a reattachment of velcro straps), they didn't half-ass the repair. Anyone could have re-glued new velcro and called it done, but not only was the velcro glued, but it was sewn on as well. That might seem silly to a lot of people, being happy about veldro sewn on, but keep in mine, it's rather difficult for most people to sew through a thick leather strap and velcro.
Overall, I'm happy with the service. I plan to return to have my boots repaired for the other half of the year. And I hope that people learn that when you need a shoe repaired, bring in BOTH shoes to help reduce discoloring mishaps.