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Alamo Heating and Air Conditioning - 7 Reviews - 14824 Bulverde Rd, San Antonio, TX - Plumbing Contractors Reviews - Phone (210) 490-4244

Alamo Heating and Air Conditioning

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14824 Bulverde Rd
San Antonio, TX 78247
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(210) 490-4244
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Alamo Heating and Air Conditioning - San Antonio, TX

Reviews

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Best

Wow - I've had very good service from this company. I was also referred by my home warranty. \r \r They replaced my very old unit and were very courteous and professional. I con...

Worst

Long story short, going on two weeks without A/C. I have to get on them to do things instead of them just doing it. They are going to make a couple grand off me and they treat m...

Editorial review from Citysearch 9/11/2012

I stopped being able to contact anyone when I called these guys. At first, they seemed to be in sporadically, then not at all . . . ever. I called another company called All Seasons Comfort. They took very good care of me, and I was able to see a big difference between the way All Seasons treated me and Alamo Heating treated me. I'm happy with All Seasons Comfort. Look them up if you want. more

I've been very happy with them 10/25/2010

Wow - I've had very good service from this company. I was also referred by my home warranty. \r \r They replaced my very old unit and were very courteous and professional. I continue to use them for spring and winter HVAC check-ups. Very important to make sure everything is working before the start of summer and winter. Hate being without AC or heat. more

Stay away! 8/27/2009

Long story short, going on two weeks without A/C. I have to get on them to do things instead of them just doing it. They are going to make a couple grand off me and they treat me like they aren't making any money off the deal. Referred by a home warranty company, not seeing the value in that insurance company or the service provided by this company either. They have NEVER called me, all calls and conversations have had to be initiated from my end. One star seems a bit generous right now. Cons: slow to respond, doesn't seem to be a sense of urgency more

Don't Use this Company Ever! 7/14/2009

I have dealt with quite a few air conditioning companies but this one is by for the WORST!!. I have had to use them for our home warranty and they really are the most incompetent people. They have left with a broken air conditioner for a week in over 100 degree weather here in Texas. They don't return phone calls or call to make an appointment when they are supposed to. Most of the time they do not answer the phone. I have had the customer service people from the warranty company call them and they assure me that they are going to call me for an appointment and they never call. This is by for the most ridiculous excuse for an air conditioning company ever! I am utterly disappointed and frustrated not to mention HOT!\r UPDATE: Technician came out for a THIRD time and did nothing really. However, since our our was shutting off and not cooling for periods I have to say now it is not cooling at all. So he did do something. He took away what little air conditioning we had!! I thing a conspiracy is happening here. Cons: don't answer phone or return phone calls-incompetent! more

POOR MANAGEMENT FOLLOW-THROUGH 6/23/2009

I was referred to Alamo via my home warrenty plan. My a/c was not operating as it should. The technician came, diagnosed the problem and phoned his results to his supervisor. The supervisor then called the warrenty company and gave them data that the technician had not written on his service sheet and then argued with me that he was right. The warrenty company deemed the claim not their responsibility. I sent the service sheet from the technician to the warrenty company who then conferenced me with the supervisor. The supervisor did a CYA dance informing the warrenty company that ""the company policy is for the technician never to divulge any information to the home owner...it is not the technician's responsibility to report to the homeowner."" Alamo might be a good company if upper management had any idea how their mid-management is destroying their reputation, if they even have one!! Alamo is not a trustworthy business based upon this experience. I will make sure to inform all my family and friends of my experience!! Pros: The technician was professional Cons: The supervisor did not do his job more

Un-prepared on Purpose... I think! 3/26/2009

They showed up to fix our A/C as it was freezing over. Several ""handymen"" (not employed by their company- friends I mean) made the same 2 or 3 suggestions for what could be wrong- One of the suggested problems was correct. They consifer themselves professionals yet showed up un-equipped to replace parts... I guess to charge another $60 deductible towards home warranty to come a second time to actually replace was what broken- SHEISTY! They had to know what parts may have been needed. But why come prepared if you can play dumb and make another $60 by coming a 2nd time to install?! Pros: ... Not sure Cons: Un-prepared for the job more

DONT USE THIS COMPANY FOR ANYTHING!! 6/30/2008

These people are so incompetent its hard to believe they stay in business,\r they show up without tools they need, freon,ladders,\r We had two units installed in Feb,2008,on our house,its July 2008 and the upstairs unit still\r does not work right,they say there is a leak but they cant find it,they show up without the right\r detectors to find it!! they fill unit with freon (fourth time)and say call the office when unit stops\r working!!!!\r Calling there office is a joke,they never return phone calls,when you call the office you have to explain\r your whole story over and over no one ever knows whats going on.I give up on these people.\r I called another company to fix the problem,they found it and fixed it on the first visit, \r DONT USE THIS COMPANY!! more

Worst Company you could ever deal with! 2/3/2008

Rudest, most incompetent company to have to deal with. Made error after error in trying to fix my air conditioner and thermostat. Still not complete, had to call another company. Beware!!!! more
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Additional information

  • Hours:

    Mon - Fri 8 am to 5pm After hours service and weekend service available
  • Payments:

    American Express, Discover, Visa
  • Neighborhoods:

    Northeast San Antonio
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