The so-called ""plumber"" arrived at my house 45 minutes late. I had to leave for work in 30 minutes so I told him to forget it. All I needed was the flush valve in my toilet replaced. He said he could do it in 10-15 minutes. Over the phone they told me $39.99. The guy did 15 minutes of work and charged me $250. Before he left, I noticed the toilet tank started running and asked him to fix it. He opened the tank lid, stuck his hand in and said ""ok fixed."" \r
That night I came home to a flooded house, and the toilet tank continously running. Standing water in my garage, both bedrooms, both bathrooms and utility room. I called Al's Plumbing, they said they would pay for the water remediation and my stay in a motel. \r
Next day, I had Servpro out here at 9 am. So was the ""plumber"" from Al's Plumbing. They then refused to pay for Servpro as they had ""their own company"" they wanted to use. The manager refused to talk to me on the phone. So I had to relay messages to him through the ""plumber"" they sent. I insisted on using Servpro, and my homeowners ins. agreed to them. Then the ""plumber'"" tells me the flood was caused by excessive PSI which blew the flush valve he installed for which I now needed a pressure guage installed that would cose $813. By the way, he immediately was able to fix the toilet so it no longer ran. This is the same guy! \r
I had to spend 5 days in a motel --which they refused to pay for because they said I didn't use their water remediation people,"" who would not have taken 5 days to dry out the house. "" OMG !- REALLY???\r
No one from Al's would talk to me until I wrote a letter to the State Board of Plumbing examiners. Now, they are paying for the hotel, they were fined by the City of Mesquite for not getting a permit for the pressure guage, which they subsequently removed and reimbursed me for. And their ins. co. ( who's info I also obtained from TSBPE) is also reimbursing my homeowners ins. for the remediation and repairs to my house. Risky!!
Cons: Incompetent, rude and price gougers. They hate their customers!