It seems most people only bother to post the bad. In February 2009 I requested a quote from the Honda website for a new Metropolitan. My request was sent by Honda to my closest dealer (60 miles away) which happened to be Al's Honda, who responded immediately by email. We then talked on the phone, I ordered it sight unseen and went the following week to pick it up. I found Barry to be very helpful, pleasant and knowledgeable. I then went to the Service Department where they were installing the trunk. Unfortunately, I do not remember the person's name in the Service Department, but he was nice as could be. He walked me through each and every detail of the scooter, answered all my questions and was totally patient, professional and friendly. I have full confidence in Al's Honda and their service people and have absolutely no qualms about recommending them.
Pros: Courteous, knowledgeable, professional
Cons: None, other than the distance from my location.