After they told me that how good they are, so I signed a contract to install entire system on 5/14/10. However, on the first day, one of the crew broke my ceiling, then, after they installed the furnace unit, it caught fire. Luckly, the furnace is in the gargage. Well, it wasmy bad luck or they had a bad day? The labor warranty is expired after one year that the system installed. However, after spoke with Craig (manager), he sent someone to take care the problem on 8/4/11, but without charge. So far so good as of 8/4/11. I would recommend AIRWEST to anyone, and if you have any problem you need to talk with the right person, so they can take care of you.