Agksoft does have problem solving customer issue. I also purchased this non refundable software only to find out it will never work. they tried to troubleshoot with vnc but nerver could get it to work. once the 30 day of support are over they bassically tell to pay more money to get their software to work for at least one time or get lost and forget us. I can prove this from invoices and phone call record and still a non working system. if this review is removed without verifying info with me, I will also post negtive info about this site (ofcourse for only delting reviews) and agksoft to any other site i find.