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Affordable Rent-A-Car And Sales - 9 Reviews - 4000 S State St, Salt Lake City, UT - Car Rental Reviews - Phone (801) 266-7368

Affordable Rent-A-Car And Sales

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4000 S State St
Salt Lake City, UT 84107
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(801) 266-7368
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Reviews

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Best

Best price around by far. I had a great experience. The main office is 15 minutes from the airport (that's how they can be so much cheaper I guess) but they have a shuttle s...

Worst

The experience was uncomfortable all around. 1) I rented the car on a Saturday night, so it was all handled through Park 'N Jet. 2)It was dark and rainy, so it was hard to see if...

Editorial review from Citysearch 5/26/2016

SERIOUSLY save yourself from this company!!! I have nothing but the worst time with Affordable Rent-A-Car. It may be affordable at first but they have screwed me over so bad in the long run. I purchased my car from this company. The owners are SERIOUSLY never there. You can ask to speak with the owner and you will get told that they are not available. Their staff is beyond rude and nobody there will give you the same answer. I have paid off my car and infact overpaid and they are wanting additional money. One person would give me one amount. The other person would give me another amount. To my surprise, the owner Dave, told me I was done paying and to not make anymore payments & that he was going to look into what they are going to refund me, so I didn't make anymore payments. Now I'm being told that I have more payments due. Since the owners are never there to ""supervise"" their employees, everything is a mess. I have left Dave a message everyday for the last 2 weeks and was told, he wasn't there and that he couldn't call me until he got in the office, but yet they will leave a message for him and text him that I had been calling in. Just today I called asking for Dave & was told that he did come in this morning, but had left. SERIOUSLY?! I've been calling in to PROVE that I have made all my payments and to tell him that I have overpaid and he doesn't want to call me back? Obviously, they are also horrible at following up. This company doesn't even deserve one star. NOBODY at this place is on the same track with anything. PLEASE stay away from this company. If you have to pay extra for a car, do it! Trust me, you'll be doing yourself a HUGE favor. \r Also let me add, that they repo'd my car, saying that I didn't make two payments, which I did & proved to them by showing them that they deposited my check. They are currently saying that I am $1,000 past due and have $1,300 in late charges. If they repo'd my car for being two months late, why hasn't my car been repo'd for being $1,000 past due and have $1,300 in late charges. That's even more money that they ""allege"" that I owe, compared to the two months being ""past due"" on my car payment. Such a joke. I guess I'll continue to try to get it through their heads that I have paid everything off. If they didn't get rid of Tonya, who had been helping us and has had records of everything, maybe they'd understand, but instead their employee wants to call me an ""asshole"" (seriously she said that) for being rude to them. I'm sorry, but I'm upset. I've been trying to get this resolved for the longest time. I have been doing everything they have been asking me for & I'm done being taken advantage of. Next step will be court. more

Great cheap car rental 8/29/2011

Best price around by far. I had a great experience. The main office is 15 minutes from the airport (that's how they can be so much cheaper I guess) but they have a shuttle service to and from the airport. The office was closed when I needed to pick up the car so they left it at the Park'n'Jet near the airport. The paperwork was in the car for me to sign and leave while exiting the parking. The car was a little more dinged and used that usual rentals but I didn't mind, it drove great, and it was cheap. I was taking it for a camping trip, so I didn't need anything fancy. Reading bad reviews, I was careful to inspect the car properly and add every single dent I noticed on the paperwork. I returned the car to the main office. Staff was really friendly and efficient. Got charged what I was quoted, not more. I then got a ride to the airport in the shuttle. Great overall experience. Don't be afraid of these bad reviews. Just make sure you read everything thoroughly and you'll have a good experience. more

Vehicle Great, Service and Policy BAD 6/21/2011

Vehicle great, service bad! The policies advertised and agreed upon were not honored. 24hours for a rental period, but they close at 6pm nightly 1pm on Saturday, Closed Sunday. Attendant said they were closed therefore didn't matter. They charged me anyway. I wish I could say different, they were nice; but they just ended up charging more than they should have. I ended up having to pay for fees for insignificant damage (a minuscule door ding). They actually tacked on another day for a miscommunication on THEIR side!. (An ENTIRE DAY). Such a disappointment guys. You should be doing better Affordable. Please change your policy on your website right now to reflect the various things you actual acted upon. more

Just kinda weird 3/3/2011

The experience was uncomfortable all around. 1) I rented the car on a Saturday night, so it was all handled through Park 'N Jet. 2)It was dark and rainy, so it was hard to see if there was pre-existing damage. The next day I discovered a chip in the windshield. 3)They had me sign a blank credit card slip, which was a stupid thing to do. I'll let you know if that comes back to bite me... 3)The car had been smoked in, but they had tried to undo the smell. 4)It had a bumper-sticker-size sticker in the back window proclaiming me to be driving a rental car. I may rent here again because they had a great price, but may not because of the weirdness. We'll see. more

Terrific and convenient car rental 6/23/2010

We have been using Affordable for the past 6 years. Jennifer and Dave are terrific, professional, friendly, accommodating and the customer service is wonderful. The price is, of course, very affordable and the cars are new, clean and well maintained. The pick up/drop off location is an easy 5 minute ride from the SLC airport by convenient shuttle; couldn't be easier. A recent experience with slight damage to a car we rented from them (caused by an unknown person when the car was parked) was handled graciously and efficiently. We wouldn't use anyone else in Salt Lake. Pros: Good value and customer service more

You Can't Beat Affordable Rent a Car when traveling to UTAH! 2/17/2010

I travel quite often and use larger rental car agencies in most cities. In fact, I am a Avis Chairmen's Club member which gives me access to significantly upgraded cars at typically lower prices. When it comes to Utahthough , I have only used Affordable for the last few years and I do not intend to stop. There location is very convenient, the employees are a pleasure to deal with, there prices are awesome and you can't beat the customer service. We had a small dent and they were very fare to deal with and we also misplaced our keys and they couldn't have been more helpful. I am heading back out to Utah next month and will be calling them again. I challenge you to find a better deal anywhere in Utah.\r Pros: Convenient, Friendly, and Priced Right Cons: It's Not Free more

awesome experience 2/16/2010

we rented a vehicle and were treated very good by the staff. they picked me up and made me feel comfortable. and a very simple process, on top of all that great prices. i know where i will go any time i need a car in saltlakecity. so easy even a caveman can do it Pros: clean car, good service Cons: they are not open weekends more

WONDERFUL PEOPLE TO WORK WITH 2/4/2010

I HAVE HAD A WONDERFUL EXPERIENCE EVERYTIME I HAVE RENTED WITH AFFORDABLE. THEY ARE VERY CUSTOMER ORIENTED PEOPLE AND VERY EASY TO WORK WITH. I LOOK FORWARD TO DOING MORE BUSINESS WITH THEM IN THE FUTURE. Pros: EXCELLENT CUSTOMER SERVICE Cons: HAVE NOT FOUND ANY YET. more

Terrific customer service 9/1/2009

Terrific customer service! I was worried at first about going with a smaller rental car company, but am so glad I did. I had an accident while driving my rental car and Affordable handled the whole situation with professionalism, urgency, respect, fairness, and care. Support a small business and rent from them -- they are really great people who run a great business! I doubt I would have gotten the same level of service from one of the ""big guys"" where I would be just a number. Instead I felt like a valued customer. Great caring and professional staff. Pros: staff, supporting a small business Cons: hours (close early) more

Cross your T's and dot your I's. This rental company will nab you for anything! 11/26/2007

Sweet smiles and the regular paper work from Jennifer at the front desk. Be very careful about the outside inspection. My experience was horrendous to say the least. If you decide to rent from them sign up for the extra insurance. They will use all the damage against you, better safe than sorry. These are shady business people, I've never done business with any company more unethical or heartless. I suggest that Affordable Rent A Car is affordable because they charge less upfront and make up for it after the transaction. Pros: Local Salt Lake company Cons: Service, fine print, after math, choices with vehicles more
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Affordable Rent-A-Car And Sales

Additional information

  • Hours:

    Mon-Sat 8am-5pm
  • Payments:

    Master Card, Discover, Visa
  • Neighborhoods:

    South Salt Lake
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