I have never in my life been so angry as I was when I walked out of this place on valentines day weekend. For Valentines day my boyfriend bought me a gift certificate for a facial. I made the appointment for that sunday eager to use it. When I walked in the girls at the counter stared me up and down...must have been noticing my expensive bag and figured this is a great person to up charge.
Well long story short, I have my facial, the girl asks me If i need deep extractions and that it would be additional. I said, I don't think I do but can you let me know when you start my facial...after all we were in a dark room and I had NO visible pimples. After my horrendous facial (I've had better at skin station for half the cost) I walk up to the counter and the facial person is no where to be found. I give them my gift certificate for my facial and the girl tells me I have a $70 balance because the girl who did my facial said I decided I wanted a clarifying facial. HUH????? We didn't speak anything of the sort???? When I told the girl at the counter it was ridiculous, and that they had poor business practice she rolled her eyes at me denying everything I said and saying I had to pay. Clearly could care less about an unhappy customer. I paid the remaining balance and my boyfriend called afterwards to complain. The manager NEVER CALLED HIM BACK! This place is SOOOO greedy that they ruin a present my boyfriend gave me for VALENTINES DAY! I would never in my life recommend this place to my worst enemy. Little do they know I work in the bridal industry and have already told every girl I know getting married about this horrible salon. They have not only lost a customer, but will lose many more in the future. Please give your business to salon's that appreciate their customers.