I emailed a service request to fix a broken spring at 6 PM Wednesday night, got a call the next morning to confirm an appointment for the 11-1 PM timeframe that afternoon, and Will, the service tech, was at my door at 11. He examined the door, explained the different options I had and went right to work. By 1:00 it was done. I guess I should also mention it was 18 degrees and snowing, too. Great, prompt, professional service! Thanks!
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