We have ten reptiles, a few of which we bought from Ack's, and all of whom we feed from Ack's. The owner is knowledgeable, understanding, and kind. Carl (said owner) has the type of personality where if a person who isn't even a client comes in with a sick animal and can't find a vet, he'll call around on his personal phone or his work phone to find a vet, get them an appointment, all while doing his own personal best to take care of the sick animal.
Yes, sometimes the tanks are a bit stuffed, that's because he has trouble turning away an animal that needs a home that he'll be able to provide at some point in time... preferring to crowd his critters a little bit (while still taking care of them very well, thank you very much.) instead of turning away a critter to be sent to the pound or craigslisted.
I don't have much time to write right now, as I need to go set up a laying bin for my chameleon, but I just had to write a review as I love this store and HATE seeing awful reviews about it when he does better than any petsmart, petco, or really any other store I've been to across the US.
If you need feeders, new kids (of the non human type), a tank for your baby, or anything, I really recommending going to Ack's, he'll take care of you.