By the way, on the service note, we lived at the top of about 45 stairs and every time he came in the house he put little booties on over his boots to protect our floors and every time he left to get something out of the truck he took the booties off and stuffed them into a pocket. Then, put them right back on before he came back inside. Is this necessary, NO! But what a great touch. Our plumber was a total professional. He was clean and the van was clean and the booties, come on!