During the annual VIP inspection of the plumbing systems, toilets, disposal, etc. in our house Bud discovered several problems. He gave me and my husband a detailed/easily understood explanation of what needed to be done. After we agreed to proceed he had to return the following day to complete the work, which was done in a very workmanlike manner. As a member of the VIP club I welcome the annual inspection, which usually uncovers some problems, but it is great to get them corrected before we have a BIG problem. I always have a good experience with Pickett Plumbing.