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Ace Construction and Fireplace LLC - 1 Reviews - 2212 Livernois Rd, Troy, MI - Home & Garden Reviews - Phone (248) 250-9072

Ace Construction and Fireplace LLC

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Troy, MI 48083
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(248) 250-9072
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Ace Construction and Fireplace LLC - Troy, MI

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We stopped by their store to look at getting a new fireplace insert. Nice little showroom, friendly and apparently knowledgeable staff--so we bought a $2200 unit, and were told we...

a B for sales and an F for follow-through... 12/19/2007

We stopped by their store to look at getting a new fireplace insert. Nice little showroom, friendly and apparently knowledgeable staff--so we bought a $2200 unit, and were told we'd be getting it in 7-10 days, sooner if they had a unit in stock. That was almost four weeks ago. First, they said the units were delayed leaving the factory--which could be legit, but, if I had promised somebody something in 7-10 days and it was past that point, I'd call the customer and explain the delay; I don't appreciate having to follow up something I've put an $1100 deposit on already. It finally came in, and the installation was scheduled for 5.30 on Dec19; at 6.15, they called saying they'd have to reschedule for the next couple of days. Apparently, they are at the mercy of someone they've contracted to install these units. To their credit, they got someone here the next day--at which point they discovered the unit THEY specified (based on our measurements, and our advising them that the fireplace contained a metal insert) was TOO LARGE. They did locate a smaller unit locally, but we had to wait until Sunday, Dec23. They also say they're too busy to follow up when equipment comes in late--to which I say, ""Then lower your customers' expectations."" Fortunately, this is a luxury item and not a must-have (like a working furnace), but it's still frustrating. So--bottom line: Pros: Location, showroom, friendly Cons: Not as knowledgeable as we thought, poor follow-through after ordering an item more
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Owner Message

  • Ace Construction and Fireplace LLC is a Michigan licensed builder providing full service home building and home remodeling. We specialize in home remodeling, fireplace service and installation

Additional information

  • Hours:

    Hours are by appointment
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