Every time I had to deal with them during the closing of our home (which was a real mess!), they were always kind and understanding. They would always help me out and answer my questions (even when they were really dumb). They always helped me to understand exactly what was going on. This was my first home, so I had MANY questions. They did not have any problem answering them for me. They would take the time to work with me thru things I did not understand. It was a great experience!