They were knowledgeable and realistic about my problem. It was terrible and they told me right away that they would probably have to come back at least once. After one time, the problem improved significantly. I was still uncertain that all of the bedbugs were gone, so a few weeks later, they came back again. Since then, I have been able to live comfortably in my apartment again! Throughout the entire experience, they were always willing to answer my many questions, and I found that as long as I followed all of their instructions specifically, I was fine. I saw in some of the reviews that people complained about rashes from the chemicals, but I was told specifically not to let my bare skin touch areas that had been sprayed. I wore socks around my house and of course put a cover back over my futon. Another thing I noticed is that people complained that the problem wasn't solved or that they sprayed things that shouldn't be sprayed (a dog?). They specifically asked me to pack everything in to trash bags besides furniture and the like, so I don't know how this happened to people. The reality is that my whole experience with bedbugs was a complete nightmare and it was terrible having to leave my house to not be around the chemicals for a night and having to lure the bedbugs out to bite me and pack and unpack my stuff, but Absolute Death was realistic about how difficult it would be and in the end, did everything they could to solve the problem. If your bedbugs come back after using their service, it's probably a problem with your entire building and something that the owner needs to address. My landlord/owner were no help to me in the situation, and if it had come to that, I probably would have moved out. Luckily, that wasn't necessary. I don't know what else I could say except that I am thankful to Absolute Death for making my apartment livable again and for putting up with my many, many phone calls and obsessive questioning!
Pros: Personal service - I usually spoke to one of two people - and basically, getting the job done.
Cons: Literally, the only thing I can think of is that they are so busy answering calls that sometimes I had to call a few times to get someone on the phone. But I always did!