This is the first time I've ever written a bad review on the net and I am only doing it because it was such an oddly and unnecessarily bad experience that I feel compelled to save some other sucker.
I went on a friend's recommendation to have two grommets repaired in a favorite purse. I dropped it off on a Saturday, the owner who does the work wasn't there, so I left it for him to look at and see if he could match the remaining grommets, and also to call with an estimate (which is written on the receipt)--importantly, I told them there was no rush, I just wanted the work done well. A few days later I got a message to call for my estimate, when I called a few minutes later, the guy said ""your bag is done."" I was concerned, he assured me that he matched the grommets perfectly. I picked it up-- my blue sued hobo bag is ruined with some weird industrial looking grommets that have not nearly enough resemblance to the rest of the bag. On top of that the guy had written ""rush"" on my ticket (which also says ""estimate"") and had charged me an additional fee. My hypothesis is that this is how this guy who runs a small business is making it through his week. At the least it was thoughtlessness and poor workmanship, at the worst it was dishonesty and taking advantage. I have to recommend against doing business with this business owner.
Pros: Funky stuffed gorilla in front of the business
Cons: Dealt with dishonestly, work was poor quality