The doctors at this facility care about your animal & do their utmost to take as good care of them as possible. They are also very empathic if you have a loss. Another thing I like is that Dr. Smith will not sugar-coat a problem. He'll explain the situation to you in a clear, honest fashion, & offer all possible solutions. If, in an emergency, they don't get your dog's name is certainly not an indictment of the service.