Rescue Rooter sent a very polite and professional technician to my home. As a woman, I am very cautious about letting strangers into my home. Rescue Rooter let me know who to expect and at what time. The technician, Dee, arrived as promised. He is the most personable and professional young man that I have encountered in a long time. He took the time to explained the problem with my toilet. Dee performed his work quickly, quietly, and just as importantly, cleaned up after himself. I appreciate someone who cares about the quality of his work as well as my home. Also, Dee seems to be honest and trustworthy. I didn't feel like he was trying to sell me services that I didn't need. I would use Rescue Rooter and Dee again!!! I usually don't write reviews but I was so impressed with this young man that I was moved to write this one.