I called and got a person, not a machine. They were able to give me a quote right away. After doing a lot of research I discovered that they offer the exact same service as the more expensive companies. Dan was friendly, knowledgeable and generous with his time to answer all of my questions and explain what he was doing. While he suggested adding other services, he explained why and didn't pressure me at all. When he left he told me to call anytime with questions or problems. He was so careful and thorough that the house was actually cleaner when he left! The air smells better in our house already. I would recommend this service and this company to anyone.