I had ADT for years, but dropped their service. When I
first got the alarm system about 10 years ago, as soon as
the alarm sounded (twice in 10 years), ADT would telephone
me immediately to see if I was o.k. When the alarm went
off not very long ago, it took over 5 minutes for ADT to
telephone me. After waiting and not hearing from them, I
myself telephoned 911. After a few minutes more, ADT
finally telephoned. I could have been dead by the time
they called. I also understand that if ADT cannot contact
you, they telephone the second number on the list, asking
them to check, and then they call the police. By that
time, my house would have been cleaned out, or I could have
been attacked. When my contact expired, I did not renew.
They used to be such a good company.