They don't return phone calls or show up with the right parts when they say they will. I have been living without a/c in my home for 5 days. They have no sense of urgency or concern.\r
I called them on a Thursday. They sent someone out on Friday and got approval to do the work immediately. They said they would show up on Saturday - didn't show up and didn't call. When I called them Saturday after they failed to appear, they said it will be Monday between 12-5pm. They showed up around 6:15pm (without calling all day) with the wrong part. Said they would have to call around to find the part on Tuesday and didn't say when they would come back out to fix it. I called them multiple times Tuesday asking for an update and got the same response - we don't know. Finally, around 3:30pm, I talked to a supervisor who said they would arrive at 8am Wednesday. \r
At 8:15am, I called the technician and was told it would be at least an hour before he arrived. I called the supervisor who said he should be there any minute. I informed the supervisor what the technician said. They are a joke of a company. The tech finally arrived at 9:30am, but didn't come to my door - just got his ladder and went on the roof.