I was rear-ended and my bumper needed to be replaced. The guy who hit me was uninsured, so we talked and he agreed to pay for the repair outright. We got a quote from Kadel's and decided to go with them. The $860 repair bill was PAID FOR UP-FRONT, IN FULL, before any work was done on my car. We soon got a call saying that the replacement bumper that they ordered was damaged, and that they couldn't order another of that style, therefore, we would need to pay an additional $100 for them to order a ""new"" bumper. We said ""no thanks"" and decided to pick up the car and take it to another shop that would honor the pre-paid-for service that was quoted, and naturally, we asked for a refund. They refused to refund all of the money, saying that we owed them $86 due to the fact that they removed and reattached my car's bumper (before they noticed the part THEY ordered was damaged). No actual work was done on my car, yet, I was without it for 3 days while they tried to nickel-and-dime us on a pre-paid service. Maybe this works for insurance companies and rich people, but this is not what I would consider honest business practices. Since they didn't actually do any work on my car, I cannot comment on the quality of their work, but, as far as I am concerned, based soley on business practices, I would NOT recommend this place. Go somewhere slightly more honest!