From start to finish, a good experience! Bob came to our house within 2 hours of our call. We needed a new airconditioner and furnace. We had already had estimates, and were not pleased at all with the outright lies we were told by the other companies. (from ""you have to buy both a furnace AND air conditioner to get the rebate to ""we are giving you a free 550 dollar air cleaner""--it was a Carrier promotion--he wasn't 'giving' us anything) Bob was straightforward, treated both my husband and me with respect , and answered all our questions fully. The service is second to none--prompt, clean, professional and efficient. In addition, he quoted us 175-250 dollars LOWER than the other estimates for a HIGHER SEER unit and better warranties and future service. After a Friday late afternoon estimate, they were able to schedule and installation for Monday. Would have given them 5 stars, but they had to get the permit after they got to my house. Other than that, a very pleasant and moneysaving experience! Will did an excellent job!