We recently returned to Albuquerque after a 13-year absence, and apparently this place has changed ownership or management.
They were always good quality and dependable, almost always exceeding requests, in the 1970s, 1980s and 1990s.
We wanted an angel-food cake with fresh strawberries in the middle, but the dumb clerk on the phone didn't know what that was. So, we ordered the small ""festive"" sheet cake for about $30.
When we picked it up, we were so disappointed that we asked for a refund or adjustment, and the very rude clerk refused. The cake looked like it had been decorated by our 10-yr-old, with almost no decorations. Our family and friends ate only a few bites of their pieces, and even the kids left most of their slices on their plates.
The cake was heavy and the icing was greasy, not at all the ""butter-cream"" frosting we paid for. It was supposed to be a ""strawberry"" cake, but it tasted like the indeterminate fruity flavoring common to dollar-store, made-in-China snacks -- definitely not fresh, and it left an awful after-taste.
We asked to speak to the owner, but she hid out in her office.
From other reviews that recounted encounters with her, we're probably lucky we didn't see her face to face.