We have two AC units. Both went out in a span of two days. I was dreading the inevitable sticker shock... But John helped out where he could to pare down the price. Debbie, the CSR, also helped to soften the blow. While there, John was training a new employee (Travis, I believe). He made it a point to explain the entire process to both me and the new tech. John went above and beyond and did so in a courteous and professional manner. Well done!