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AAA Auger Plumbing Services - 11 Reviews - 8234 Ferguson Cut Off, Austin, TX - Plumbing Contractors Reviews - Phone (512) 928-0467

AAA Auger Plumbing Services

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8234 Ferguson Cut Off
Austin, TX 78724
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(512) 928-0467
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AAA Auger Plumbing Services - Austin, TX

Reviews

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Best

They sent BRANDON out in less than 45 minutes. He was neat, courteous, and VERY efficient. Calling a plumber can get real scary; you just never know what you're getting into. I...

Worst

Called this company on Saturday night letting them know I had a problem with my hot water heater. (Ads says 24/7). Got a call back stating their on-call individual had a family em...

These guys are FABULOUS!!! 4/26/2011

They sent BRANDON out in less than 45 minutes. He was neat, courteous, and VERY efficient. Calling a plumber can get real scary; you just never know what you're getting into. I will recommend AAA Auguer to all of my friends (already have to the neighbor next door). Price was pleasing, too. more

Excellent! 4/11/2011

Excellent service and quality work! they were available for immediate repairs and were quite punctual. I loved that we didnt have some crazy window for us to hang out and wait for. I think they were incredibly fair and honest. I also thought it was fabulous that the plumber cleaned up after himself. Ive been dealing with all types of contractors and was shocked on how piggy most of them are. Again the repairs and installs are excellent and I would definitely recommend AAA Auger. more

Best in Town 4/8/2011

There was a small area of mold on the wall near the floor by my shower and I figured it was just from the door splashing or leaking on that spot. I got down close to it and saw that the whole area was wet and when I started getting my hands in there I was peeling back paint and wet drywall. Yep there was a leak behind the shower and it had soaked through the wall and soaked the wood. Based on earlier reviews here I called AAA Auger around noon and they said someone would be at my house around 5pm. Mind you, this was at the start of a holiday weekend...my insurance company wasn't open so I figured I'd have a tough time getting an appointment or even reaching a live person. With AAA, it was no problem. The plumber, Curtis, showed up just before 5pm. Nice guy, very friendly and personable. And he knows what he is doing, which is always a plus. He got to work quickly and only needed a couple of minutes to figure out where the leakS (yes there were a couple) were. He didn't try to sell me on any extra services or products. He told me how much it would cost and once I agreed he got to work and took care of it quickly. Of course I was happy that they fixed the problem and gave me some good advice on how to prevent future problems and what to keep an eye on over the next couple of years (my house is 20yrs old). But I was happy that they stuck to their schedule so well. The receptionist explained everything to me in detail, Curtis called about 20min before he showed up, and everything went smoothly. I had to work that evening and needed some sleep so knowing exactly what to expect and when let me get some good rest in before work. Almost forgot...their price was good too. I didn't feel like I was being gouged or anything. T The reviews are legit. I highly recommend AAA Auger! more

AAA Auger saved me! 4/1/2011

I was having problems with my water heater....my pilot light would not stay lit. I was already working with another plumbing service who had come out prior to replace the thermocouple. I had contacted the same company to try to fix it again this time around and they couldn't figure out what was wrong with the water heater. For a plumbing service, they were not knowledgeable on the type of brand that I had and was not willing to speak to the manufacturer for me. They also lied to me on what year it was built....making it seem that it was older than it really is and it had to be replaced. Their best solution was to just replace the water heater with one they had in stock. This would have cost me a whole new water heater plus labor. They couldn't even tell me the model and year of the heaters they already had so who knows how long it would have lasted! ARRRGGG!!!! After accessing this sketchy situation, I decided to call AAA Auger . I explained the situation to them over the phone and they came out to have a look. Not only were they super knowledgable on the type of water heater that I have but the last thing they wanted to do was to just put in a new one. They concluded that there were multiple parts that needed to be replaced and quickly contacted the manufacturer themselves to have them ordered right away. Once the parts came them, they were installed and my water heater was working again! Plus, they knew that the parts would be under warranty so in the end I only had to pay for the labor! AAA Auger was quick, efficient, knowledgeable, professional, clean, and friendly. I am very happy I made the call to them and would highly recommend them for any of your plumbing needs. more

Fast and Courteous Service 4/4/2010

Curtis and Raymond got the job done!! Told me exactly what to expect and were finished well before we thought. Curtis was very helpful and knew his stuff. Thanks Guys Pros: Great info on how to fix leak Cons: none more

Great Customer Service 12/9/2009

This morning a truck ran up in my yard breaking my water line. I called AAA Auger and they came out and repaired it right away. No waiting no fuss no muss just fixed and over with. The customer service was excellent. They let me know how much it would be right up front and stuck to the price even when it took him longer than he expected. I am very pleased and will call again for all my plumbing needs. Pros: Helpful and Fast more

Poor Customer service 11/29/2009

Called this company on Saturday night letting them know I had a problem with my hot water heater. (Ads says 24/7). Got a call back stating their on-call individual had a family emergency and could not come out until the following morning. Ok....said I would get a gift certificate for my patience. Called at 10:15 this morning wondering when they might arrive........ Dispatch had no record of my call or that I needed service..... more

Fast AND Careful/Professional Service 1/13/2009

I had a toilet leaking Friday night and thought I would be out of luck until Monday or have to pay extra to have weekend service. I called Friday night and AAA Auger sent a plumber out within an hour at no extra charge. The plumber quoted me ahead of time the price and even though he ran into some extra work he stuck to his original price for my toilet. The plumber took care not to make a mess. I was suprised and pleased with the care he took and the thorugh manner in which he addressed my problem. He even wore shoe booties in my house. Pros: Fast - Professional Cons: none more

AAA Auger - best plumbing service in town 8/13/2008

Great service. Called a couple other plumbers before AAA Auger, they told me they were too "booked", and wanted to schedule me for a few DAYS later. I called AAA Auger, and they said they'd call back as soon as they can schedule a plumber. They called back in about 10 minutes, said "Our guy is going to your house now". The plumber showed up about 10 minutes after that phone call. The plumber quickly took measure of the drain blockage problem, gave me an estimate, that was about half of what I was expecting. He did the work quickly and professionally, and then did some tests to make sure everything was ok. He did these tests 3 times over, cause he said he wanted to "make sure everything is right before I leave". He then wanted to stay to help me clean up some of the overflowed water in the bathroom. I told him that wasn't necessary, I could take care of that. He then took off $30 because I didn't want his help to clean the bathroom! AAA Auger is A-1 in my book. Pros: Very friendly, clean cut plumber. more

Great service - very professional 12/9/2007

This has to be the most professional plumbing service I have ever experienced. Though they can be a little difficult to schedule (I had to wait 16 hours on a weekend), once Marco arrived, he gave me the estimate, I signed the paperwork, and he went to WORK. He didn't stop until he had it all taken care of. Great service with a smile. Highly Recommended! Pros: Excellent service, fair price Cons: difficulty scheduling on a weekend more

Great service 11/16/2007

We called these guys after the sewer backed up into our shower. They arrived exactly when they said they would. When the problem wasn't as easy as first anticipated, they came back with more equipment. They ended up working on the situation for 8 hours and the price was exactly what they quoted back in hour 1. I will use them again for situations like these. more
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Owner Message

  • AAA Auger has been proudly servicing customers in Texas since 1962. We currently have four shops servicing the Austin, Dallas, Ft. Worth and San Antonio markets. The latest expansion is in Tulsa Oklahoma.
    It is our mission to send a clean, respectful, licensed and competent plumber in the timeliest manner. AAA AUGER ensures that all Service Technicians have properly fulfilled the requirements of the respective State in which they are providing service and remain in good standing. All licensed technicians are required to annually attend continuing education courses. The continuing education classes detail any changes in workmanship standards geared to improve the safety and welfare of our customers.
    Because AAA AUGER Service Technicians must often perform services within a person's home, our professional image policies are second to none. Our service technician training program extensively covers our expectations and procedures to ensure our customers receive quality service at a reasonable price with the utmost attention to detail.
    AAA AUGER Service Writers work around the clock and eagerly await your call. Whether in need of service or perhaps just some friendly information, our Service Writers are trained to assist you. We have all types of plumbing services at very competitive pricing. Repair, replace & install: Water & Gas Leaks, Toilets, Faucets, Sinks, Disposals, Water Heaters, and are backflow certified. Sewer lines can be repaired & maintained. Call anytime


    Complete Plumbing Services

    ? Plumbing Services

    ? Repair, Replace & Install

    ? Water & Gas Leaks

    ? Toilets/Faucets/Sinks/Disposals

    ? Water Heaters-Electric, Gas & Tankless

    Sewer Camera & Jetting Service

    ? Sewer Lines-Repair or Replace

    ? Drains/Sewers-Cleaned/Maintained

    ? Slab Leaks-Located & Repaired

    ? Sewer Leaks-Static Testing

    Residential & Commercial
    Apartments-Offices-Restaurants-Shopping Centers-Condos

    ? Expert Troubleshooting & Testing with State-of-the-Art Equipment

    ? Charges Presented Before We Start

    ? Commercial charge Accounts Available

    ? Convenient Financing Available

    ? Credit Cards Accepted

    ? No Extra Charge-Weekends, Holidays or Nights

Additional information

  • Hours:

    Daily 24 Hours
  • Payments:

    Master Card, Discover, Visa
  • Neighborhoods:

    Crestview - Wooten, Crestview
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