Apparently a reservation is not really a reservation with this business. I received an email reservation confirmation for a storage unit and when I later called I was told "you couldn't have received an email because we don't any 10x10 units available". The manager was very rude and defensive.
I forwarded the email as requested and the manager promised to call me back after investigating the situation. I never received a call explaining the screw-up. No effort was made to try and correct this situation. Very poor business practice! (Glad I discovered before I rented!)
Pros: Still thinking....
Cons: A reservation is NOT a reservation