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A-1 Services Inc - 1 Reviews - 12417 Veronica Cir, Dallas, TX - Appliance Repair Reviews - Phone (972) 620-0815

A-1 Services Inc

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12417 Veronica Cir
Dallas, TX 75234
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(972) 620-0815
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Main categories:

Appliance Repair

Related categories:

Home & Garden , Appliances

Reviews

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Plumber had to return to finish job and I asked the young woman who answers their phone to please make the appointment as close to 4PM as possible because I would be across town a...

Editorial review from Citysearch 10/22/2013

I have not even received service yet from this company and if I had a choice would not give them any business. Unfortunately, because I have a home warranty this is who they contract with and I am stuck using them for this service call. My home warranty Co advised A1 services would be coming to my home to repair a leak from my water heater which the water to my home had to be shut off. They said it would be 8-10 next business day. Not happy but I had no water and accepted it. A1called me about 5:30 pm to confirm apt and I missed the call. I called back but their machine said they closed at 5. I called at 8:05am this morning because their machine said they open at 8 and their was no answer so I left a msg again. 30 minutes later I received a call from them and was told my apt was 10-1. I advised the woman that I was told 8-10 and she rudely replied ""I never told you that, I never spoke to you"". ""We called and you didn't answer."" I have not had contact with their technician yet, but if he is anything like the woman on the phone this is going to be a hard day. I called AHS to get another company and was advised if I do that it would be another 24 hours so I am stuck. I make it a point to not give $ to businesses that do not appreciate customers, and I would encourage ppl to not use this company. more

Plumber was good but ""appointment scheduler"" was horrid! 11/1/2011

Plumber had to return to finish job and I asked the young woman who answers their phone to please make the appointment as close to 4PM as possible because I would be across town and needed the time to get home. The morning he was suppose to come, I called to verify the ""late"" appointment to be told that ""no he would be out at 1PM."" I got upset and said I had asked for the LATE time. The young woman asked me 4 times would I be at home and I said yes 4 times and did not want to reschedule. Then she told me ""You don't have to talk to me like that and I answered, You do not need to ask me the same question 4 times and have a good day and hung up. Plumber did NOT come at 1 and I called to see when I should except him and was told he was NOT coming. The customer is NOT right with this company and I will NEVER call them to my property. If you will tolerate being treated in this manner, use them. I won't. I made the supreme effort to be at my home by 1PM. I feel that the phone scheduler needs to be called down and learn how to deal with the public. more
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