I first bought a nice used washing machine from them and they told me it was guaranteed for 5 years! Now where are you going to get that kind of guarantee with a new machine. The machine worked well for a year and a half and it broke. I called them and they said bring it in. It was going to take them some time to fix it. They told me to go into the warehouse and pick out another washer around the same price and take that one. That way I wouldn't be without one. Needless to say I buy all my appliances from them now.