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A Visual Affair - 2 Reviews - 1101 S Joyce StSte B7, Arlington, VA - Ophthalmic Goods Reviews - Phone (703) 418-2020

A Visual Affair

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1101 S Joyce StSte B7
Arlington, VA 22202
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(703) 418-2020
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I purchased a pair of glasses from A Visual Affair a couple years ago. A Visual Affair was almost a month late in getting them to me. A few months ago, I broke the left ear piece...

Horrible, horrible, horrible, NO INTEGRITY 3/6/2011

I purchased a pair of glasses from A Visual Affair a couple years ago. A Visual Affair was almost a month late in getting them to me. A few months ago, I broke the left ear piece and brought the glasses back to A Visual Affair in order to get it repaired. They charged me $139 and took two weeks. When A Visual Affair returned the glasses to me, the two ear pieces were different lengths. A Visual Affair did replace the left ear piece, but now the right ear piece was about 1"" shorter than the left ear piece. When I brought this up with A Visual Affair staff, they said it might be the manufacturers fault and sent them back to the manufacturer for a check. The glasses were returned, and A Visual Affair said that the manufacturer claimed it was not their fault, and the store said that I had no other choice but to buy a new pair of glasses. A Visual Affair also insinuated that it was my fault and refused to pay for the damage to the glasses or to refund me for the ""repair"" that broke my glasses. I filed a complaint with the BBB, but A Visual Affair never responded. I took the glasses to a store near my house on Capitol Hill, and they repaired it for $35 in ONE DAY. $139 and 2 weeks and broken glasses vs. $35 and 1 day. You figure it out. more

In no way great 9/26/2009

Bad service. The provide a mediocre product for higher prescriptions. I've worn many pairs of glasses and these by far and away are the most disappointing product. Pros: stylish Cons: Everything else more
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