A Royal Suite Bedrooms

In September of 2014 I purchased Lazy boy furniture from A Royal Suite. The salesman told me the furniture would be delivered between 12 to 14 weeks. We wanted the new furniture before Christmas. We paid the full amount and was told to call in 12 weeks to see how things were going. We called at the end of November and was told it would be a couple of more weeks. We still believed the furniture would be there before Christmas. Around the middle of December we started to get worried and called. They finally told us there was a problem with the fabric we chose. They then said there would be a delay. We continued to wait and the furniture did not make it before Christmas. We started to call weekly in January and was always told there was a delay. In February I went to the store and asked for a refund. The salesman kept trying to give us a discount, first free delivery, then $300 off, then $500, then $1500 off. Going on 6 months for delivery I wasn't willing to wait any longer and just wanted my money back. I went to the store and the salesman submitted a request for a refund and told me to come back in three days. I returned and was told there was no one at the business who could write a check and to come back another day. I told them to give me a check and they gave me an unsigned check. I told them I would wait for someone to come and sign the check and stood at the front door. Victor came to the front door and started to video tape me as I stood at the door. I saw a customer starting to walk in the business and I told her how long I had to wait for my furniture and the fact that the ownership would not give me a refund. She just walked away. The owner came running out and told me I could not talk to the customers, he then told me was calling the police. I told him I would wait. He then said he would sign the check. He did call the Sheriff's Department. I waited in the front. The Deputies did arrive and I told them why I was so unhappy. more

Worse experience ever. We were told on the date of purchase that the bed frame was in stock..on the delivery day (when I called), we were told that the wrong order was placed. It turns out that the bed frame was backlogged and we would not receive the bed for several weeks. This was my son b-day gift-- it was so disappointing for all of us!!! So when I called to cancel the purchase I was told that I needed to go through a process and it needed to get approved from corporate and was told that they'd get back to me upon approval. Never did I receive a phone call from either mgr or staff. I felt I was getting the run around and wasnt getting a straight answer from anyone there. It's been a month from the date of purchase and have not rec'd my refund. I'm reporting this company to BBB for complaint on poor customer service, company stating that I would get refund by certain timeframe, which didn't occur and for non-delivery of Bed frame that was purchased. I was promised time after time by mgr that he'd call and I didn't receive one phone call on status or to explain the situation. more

This place has been around ever since I can remember and the quality of the service remains the same. Nice and polite salespersons, who aren't pushy, and an excellent selection. Plus, they don’t look at you funny if you lay down and test a mattress! And, it always has great deals available to all. Definitely worth checking out if you are looking to replace your mattress. more