I am a dog lover and spoiler. I was referred to Passion for Pets by by boss and a co-workers. My boss goes there about once a week and so does my co-worker. They love this place, so I decided to give it a try. I brought my aussie mix in to be groomed. When I arrived I got horrible customer service from the lady who I believe is Marcia (she never introduced herself). She was rushing me in and out of the shop. I personally had to put my dog in the cage that he would stay in before and after grooming. My dog is a rescue and is terrified of cages. I told the lady that but she did not care. I specified several times as to what I wanted done and when I went to pick up my dog I could tell the groomer was in a big hurry. Only 3 of his paws were trimmed, his tail hair was uneven, the area around his butt was extremely uneven (an area that I specified several times), and it looked like she just zapped the trimmer through certain areas. The groomer was gone by the time I was suppose to pick him up, so now I have to take him back to get fixed. The owner kept trying to make excused as to why he was not groomed correctly instead of apologizing. Horrible customer service.
Cons: Lady owner and groomer