We had a minor problem with our VW and found this place through google. We called and were promised they could see us as soon as we arrived. True to their word, they took our sick car right in and had it evaluated (and fixed, too!) within the time promised (30 minutes). Great customer service, honest staff. They only service VW, Audi, and Porsche so you'll need to look elsewhere if you don't have one of those three. There didn't seem to be a waiting area, but a few streets over there are lots of shops where you can grab a cool drink while you wait. They'll ring your cell if they need you.