I am beyond disgusted by the way this company conducts business. Just about all of my furniture was dented during the move not to mention many other items and the company refuses to pay the insurance claim in full. The only reason i am not taking them to court is that I am 9 months pregnant and do not have energy or mobility to get there! \r
DO NOT EVEN BOTHER WITH GETTING INSURANCE. The owner claims that some items damaged during the move (custom stained glass art) are not being covered by insurance because they were not packed by his crew. However, the inventory clearly states CP - Carrier Packed. When this fact was pointed out, the owner claimed that they are not getting covered because they were prepacked in Styrofoam by customer and only THEN packed by his crew. In actuality the crew was offered the opportunity to remove the original packaging and pack it themselves, but declined. If it was not going to be covered by insurance, I do not understand the reason why the items were marked CARRIER PACKED in the inventory. The owner further claimed that unpacking service was denied at destination, thus not allowing the crew to see the damage. The unpacking service was declined because the volume of goods was grossly underestimated by the owner and the small crew ended up working into the evening just to unload and put furniture together. I allowed the crew to leave, because quite frankly they looked exhausted. I did however, asked if my decision would effect insurance if anything turns up broken and of course I was hastily assure that no, it would not. The damage would later be assessed by an inspector and the crew has nothing to do with it. Which leads me to believe that it is just another excuse by the owner to not honor the insurance contract. The furniture had multiple scratches and deep dents. In a case of damage, the party that sustained damages must be made ""whole"". Which means bringing my furniture to its original condition. Mark Reeder, the repair ""specialist"" sent by the company went around with a WAX WOOD FILLER MARKER or something similar, rubbing it on scuffs and calling it fixed. While it worked fine for superficial damage and furniture not made of real wood, I hardly think that deep dents can be fixed to the point that they are not visible. Because on the pieces that he did do his ""repairs"", it is most certainly visible (I can provide photos of that as well). My furniture needs to look like it did BEFORE the move for me to be ""whole"". The deeper scratches on my real wood furniture need to be refinished. I provided an estimate from a reputable company , that would not try to hide the damage, but fix it as it is supposed to be fixed. Which requires buffing the areas out and laying new finish on it. The owner of A+ completely ignored it claiming that what they chose to pay (about 1/3 of estimate is plenty). I was not opposed to having A+ repair the furniture for me, as opposed to using a company of my choosing, as long as it was actually REPAIRED and not covered up with a $5 wax filler I can buy at Home Depot myself. it needs to look like there was never any damage in the areas that were banged up. That is what I paid insurance money for. But the main concern is the owner's insistence on trying to wiggle out of paying appropriate insurance damages.