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A+ Moving and Storage - 6 Reviews - 240 West Mountain Drive, Fayetteville, NC - Moving Company Reviews - Phone (910) 437-5100

A+ Moving and Storage

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240 West Mountain Drive
Fayetteville, NC 28306
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(910) 437-5100
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Reviews

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Best

I give an A+ to A+ Moving & Storage! The movers were quick, courteous, and were helpful in everyway possible. The one in charge explained their policies and answered all the ques...

Worst

The company will do everything to wiggle out of an insurance claim. Do not even bother getting one. All of my furniture got banged up and only 1/3 of the damage paid for it. Furth...

LESS THAN HONEST PRACTICES REGARDING INSURANCE CLAIMS 2/1/2016

The company will do everything to wiggle out of an insurance claim. Do not even bother getting one. All of my furniture got banged up and only 1/3 of the damage paid for it. Furthermore I paid the company to pack my stained glass items and they refused to honor the damage, because the crew was too lazy to take off the Styrofoam that the pieces were in to repack themselves. The inventory clearly stated CARRIER PACKED, but somehow it is still not their problem. So I ended up paying them to pack my items just so I can have my insurance claim denied after the pieces were broken. \r Also our bed collapsed in the middle of the night because it was not screwed together as it was supposed to. My husband's desk and hutch had a few "extra" screws sitting out, making us wonder if it is going to collapse just like our bed did. I spent an hr and half with the crew physically helping put my workbench together cause they could not figure out how it is supposed to be. I can go on and on, but in the en more

Editorial review from Citysearch 2/1/2016

I am beyond disgusted by the way this company conducts business. Just about all of my furniture was dented during the move not to mention many other items and the company refuses to pay the insurance claim in full. The only reason i am not taking them to court is that I am 9 months pregnant and do not have energy or mobility to get there! \r DO NOT EVEN BOTHER WITH GETTING INSURANCE. The owner claims that some items damaged during the move (custom stained glass art) are not being covered by insurance because they were not packed by his crew. However, the inventory clearly states CP - Carrier Packed. When this fact was pointed out, the owner claimed that they are not getting covered because they were prepacked in Styrofoam by customer and only THEN packed by his crew. In actuality the crew was offered the opportunity to remove the original packaging and pack it themselves, but declined. If it was not going to be covered by insurance, I do not understand the reason why the items were marked CARRIER PACKED in the inventory. The owner further claimed that unpacking service was denied at destination, thus not allowing the crew to see the damage. The unpacking service was declined because the volume of goods was grossly underestimated by the owner and the small crew ended up working into the evening just to unload and put furniture together. I allowed the crew to leave, because quite frankly they looked exhausted. I did however, asked if my decision would effect insurance if anything turns up broken and of course I was hastily assure that no, it would not. The damage would later be assessed by an inspector and the crew has nothing to do with it. Which leads me to believe that it is just another excuse by the owner to not honor the insurance contract. The furniture had multiple scratches and deep dents. In a case of damage, the party that sustained damages must be made ""whole"". Which means bringing my furniture to its original condition. Mark Reeder, the repair ""specialist"" sent by the company went around with a WAX WOOD FILLER MARKER or something similar, rubbing it on scuffs and calling it fixed. While it worked fine for superficial damage and furniture not made of real wood, I hardly think that deep dents can be fixed to the point that they are not visible. Because on the pieces that he did do his ""repairs"", it is most certainly visible (I can provide photos of that as well). My furniture needs to look like it did BEFORE the move for me to be ""whole"". The deeper scratches on my real wood furniture need to be refinished. I provided an estimate from a reputable company , that would not try to hide the damage, but fix it as it is supposed to be fixed. Which requires buffing the areas out and laying new finish on it. The owner of A+ completely ignored it claiming that what they chose to pay (about 1/3 of estimate is plenty). I was not opposed to having A+ repair the furniture for me, as opposed to using a company of my choosing, as long as it was actually REPAIRED and not covered up with a $5 wax filler I can buy at Home Depot myself. it needs to look like there was never any damage in the areas that were banged up. That is what I paid insurance money for. But the main concern is the owner's insistence on trying to wiggle out of paying appropriate insurance damages. more

Fayetteville's Greatest Movers! 10/20/2013

I give an A+ to A+ Moving & Storage! The movers were quick, courteous, and were helpful in everyway possible. The one in charge explained their policies and answered all the questions we had! I've done many move with the military and A+ will be used and recommended again and again! more

Editorial review from Citysearch 1/17/2013

I have used A+ on several occasions and even referred friends, neighbors, and family. The prices for each part of my move and storage were clearly typed on my paperwork, and the crew leader even went back over them at the time of signing to make sure I understood each part. I've tried mini-bin storage in the past, but felt it was too easy to access for others. The storage at A+ made me feel very comfortable, and I understood the fee (explained up-front) about accessing my items, because it does take time and work to access it. The company stored my vehicles during my last deployment as well, and the cars were in running condition from the personnel taking tiem to ensure my tires, battery, and other functions stayed properly working! I urge people to A+, if you are moving across town, want them to store your stuff, or even if you just want them to pack your small things in boxes! more

Worst Service and Major Ripoff! 9/6/2011

Absolutely horrible customer service and major con men. They raped us. Hired them to move our two bedroom apartment which only had one bedroom worth of furniture and they charged us almost 2000. also they have many hidden fees that they do no tell you about until later. My husband deployed shortly after we hired them and they waited until he left to discuss all of the charges. If you leave your belongings in their storage unit expect to pay 50$ every time that you need to access them, then another 250$ to get everything out. We were never told of the fees until we my husband came back from deployment. We did not have a new place at the time and he had to get his things out bit by bit; they charged him each and every time. After they moved our things into our new apartment I told them that a table had been damaged and we were missing items. They said they would have someone contact us about having them found or repaired. I had to call them more than 10 times before someone finally came out to do a claim. They said that they would find our missing items and a repair man would come and take care of our table. it has been almost a month and not a thing. I called again last week and still have not received a return call. I am very upset in the way they have taken advantage of us and pushed our concerns under the rug. I'd rather break my back moving our items than hire them again. Service members beware, they are more than willing to take advantage of you more

A+ for A+ 5/17/2011

I could not ask for a better, more professional group of gentlemen. I am still amazed at how quick and efficient they were. The owner came out to give a free estimate and sold me on their services. What he promised is what happened. They showed up on time, with all the proper equipment and had me and my family in our new house by the afternoon! If I ever move again (which I am hoping I will not have to) I would use them! AMAZING JOB PERFORMANCE more

Amazing Experience 4/9/2011

I would recommend A+ to anybody moving. I have nothing but positive things to say about these professionals. They went above and beyond to help me get all of the stuff moved in a timely manner. They showed up, packed my house, and delivered in one day. They handled my furniture with care with no damages what so ever. The crew that came out knew exactly what they were doing and easily answered my questions. I would let them move me again, and I have already referred them to my coworker. more

HORRIBLE!! 7/19/2008

HORRIBLE!! we thought at first it was going well until they left..we had black stuff all over my white couches(which i pointed out to the movers before they left)they didn't care at all.they admitted it had to come from the truck..all the beds were put together wrong. my son's bed even broke due to no support because the movers didn't bother to screw in the screws. WILL NEVER USE THEM AGAIN!! more
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