we are trucking company and had to deliver truck load from West coast. Nobody informed in advance we needed an appointment. when truck arrived, was kept over 5 hours with no any attempt to unload. When we started to find out what's going on, we wasted 3 more hours to reach somebody live and get answers. We've got a lot of excuses from customer service, that they can't find anybody in receiving or in warehouse.
So, long story short: instead of get empty in 2 hours by industry standard we lost whole business day, ruined next load schedule and destroyed relations with broker and customer.
PEOLE, AVOID THIS SABOTAGE COMPANY!!!