I have been taking my dog to be groomed by Judy, the owner of A Dog's Best Friend, for 10 years. In May 2008, I picked my dog up and was told that she had ""nicked"" his tongue while grooming him. I envisioned the clippers doing their job and he turned around to ""lick her into stopping"". This was not the case. While driving home I noticed that his mouth was bleeding and that his tongue had a 1/4"" laceration from scissors. My dog is only 14lbs and 1/4"" is just over a third of his little tongue. I immediately took him to the vet. Judy agreed to pay the bill but has yet to say she is sorry, feels bad, or to ask about how he is doing. She did tell me that it was quite common and that another groomer at the business had cut a dog's tongue just last week. I found that statement to be alarming, not comforting! I was given a check and dismissed without any kind words. Needless to say, I will not be taking him back. If she treats her customers so coldly, just how does she treat the animals, or our honorary family members, that she grooms? I do not recommend the business.
Cons: Not remorseful, cold, and very short with customer