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A Car Auto Repair Svc - 2 Reviews - 1160 E Walnut St, Pasadena, CA - Auto Repair & Service Reviews - Phone (626) 356-3094

A Car Auto Repair Svc

1160 E Walnut St
Pasadena, CA 91106
(626) 356-3094
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Auto Repair & Service

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All reviews seem negative


One of my vehicles was a 93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repai...

Dishonest when it counts. 11/24/2008

One of my vehicles was a 93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (Volvos do not use standard silicone), which ended up blocking oil circulation to the camshafts and ultimately caused several thousand dollars in engine damage. The initial side effect of this mistake was excess engine noise, which the service manager passed off as 'normal' for a Volvo. I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a specialist about 3000 miles after the mistake had been made. The second Volvo-specific mechanic I visited knew exactly what the problem was right away, and pointed it out when I first drove in and popped the hood. Once they got the valve cover off and had confirmation (with photos), I contacted A-Car Auto Repair immediately and passed on the clear photographs of the damage and its cause, plus the contact information of the Volvo mechanic that discovered the damage so A-Car Auto could obtain an estimate for repair (~$2500-$3000) and hopefully do the right thing to correct it. Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a 'gesture of goodwill,' asserting that my Volvo 'was probably already damaged before [A-Car] worked on it.' Luckily, I had a complete log of all prior maintenance to the vehicle from the day it rolled off the lot, proving the Volvo's relative good condition until the valve cover seal damage - but I still had to meet with their business operator and verbally joust across a desk to get them to pay me for about half of the estimated repair cost.\r \r A-Car Auto Repair is dishonest, more than willing to screw over a long-time and once loyal customer. Pros: None. Cons: Destroyed my car, would not cover repairs despite solid paper trail and photographic evidence. more

Not even a blink! 8/21/2008

I called AAA to tow my car to my destination mechanic shop I had already chosen. The AAA tow truck driver started right away saying that he owned his own shop and they would fix it cheeper for me, and they were on the way ""how convenient"" ok why not, Hence ""If it sounds to good to be true PEOPLE! ""follow your gut!!! I should have. Target to beat 275.00 they said 250.00 I said okay, hey 25$ is 25$ but, then they called me an hour later 750.00..... after thought..... I called them back to offer as much as I can't afford 575.00, you'd think since they lure other business's customers away they would at least be willing to negotiate but they flat out said NO! this business is hateful and greedy. They shouldn't be allowed to do this to AAAs customers. I call AAA to tow my unfixed car right back where i started. Needless to say I regret being targeted and lured from my set destination they waisted my time and set me back a whole day without even a blink of shame! But all in all I actually feel lucky they only waisted my day! \r Caution! BEWARE! Shady dealings maybe at hand! Pros: Boy I'll say their ""Pros"" Cons: and Cons more
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Additional information

  • Neighborhoods:

    West Central