The owner or manager is a nice guy. He is very honest and up front. The rest of the staff however, is not very helpful. I bought a refurbished freezer from there a number of years ago and when it recently quit, I called to ask for their assistance in repairing it. The person who answered the phone basically said there was nothing that could be done--without even looking at it! And when I asked if they would just take it back, he said they would charge me.