Do I even have to put a star? I asked the owner, specifically, ""From the time the movers arrive to the time they leave the destination after unpacking, it is $50 per hour and $25 for the truck?"" ""Yes,"" he said. I asked if there were extra fees, and he said no. The day of the move, the movers arrive 1.5 HOURS LATE. I had told him two days in a row, and he had confirmed, that they would arrive at 11. He said he had noon down. When the movers arrive, they show me the contract. DOUBLE the hours from pick up to ARRIVAL at the destination and an extra hour for stairs since I live on the second floor (after I told him after HE asked me what floor I was on). Then I was informed that the door on the back of the truck had fallen off...this is what the owner sent, a truck where my items could potentially fall out. The actual movers were nice. The OWNER is rude and apathetic. BTW, 14 complaints at the BBB.
more