What a terrible experience. We hired 5 Star Moving & Storage for our move from Colorado Springs to Fort Collins. Initially, they were great to deal with, but when it came time for the actual move, everything went down hill. Our 2 bedroom 1200 sq foot move (plus garage) was estimated at 3 hours of packing on the first day and 6 hours of move time on the next with 2 people both days. Note that our place was no where near full - to the point where one of the bedrooms only had a very small computer desk.
When the packers came, they told us it would most likely take 13 hours for the next day, not the 6 we were estimated (we pay hourly). Additionally, they said it would be very beneficial to add a third mover, which we did.
On moving day, they did a pretty good job of quickly loading the truck, until they found out that all of our stuff wouldn't fit on it. They brought too small of a truck to carry everything; a good part of the garage as well as some smaller items from inside the house. The moving crew was unable to get in touch with anyone to mitigate the problem - whether it was sending another truck, renting a trailer, etc.
The first business day after the move, I contacted their main office - I have been dealing with a lady named Aubra. She was incredibly rude and defensive; blaming us for the problem by saying we underestimated the amount of stuff we have. Again, remember that one of the bedrooms in a 2 bedroom was essentially empty. She said I had told her we only had 10 boxes worth of stuff, which I would have NEVER said, especially since we were shopping around for 60-80 box moving kits.
Aubra called back a few minutes later after talking to the foreman of the move. She told us that he had informed us that we would most likely need another truck or they wouldn't be able to bring all of our stuff. This is simply untrue. We were told about the need for an additional person, which we agreed to pretty quickly. If we had known our stuff wouldn't fit, we would have absolutely tried to find a solution before moving day.
I simply will never use this company again, and advise anyone else to shop elsewhere. This has been by far the worst experience I've had moving, and will now have to rent my own trailer or truck to get the rest of my stuff to my new home.