I'm from out of town, and I went to this salon for my usual touch-up on highlights and a basic trim. I wasn't able to go to my salon back at home before I left and when I called 2940, they seemed very knowledgeable and super nice..and their prices seemed reasonable. They even offered to call my stylist to check what formula she uses on my hair, so it'll be a perfect match. So, I arrive at my appointment a little early and they end up taking me right back. Took them THREE hours for them to touch up my roots and do a trim! I also had my husband and baby in tow (it was ridiculous out so they waited inside the salon) and it seemed like my stylist was just taking his sweet time. I go to pay, and it's $50 more than what I would have paid at home! Over $150! and BTW, this is a TIPPING salon! My hair looked really good, so I thought ""hey maybe it was worth the splurge"". A week later, as I'm drying my hair in sections, I notice MY ROOTS ARE AT LEAST 2 SHADES LIGHTER THAN THE REST OF MY HAIR! I'm so upset. He didn't even bother to call MY stylist back at home when I was there....acted like he knew ""exactly"" what she did. Now when I get home, my stylist is going to have to fix the mess they've created. Do not waste your money here!