Previously I thought this facility 4/5 stars, but that was when I first joined the gym October '07 and had a personal trainer.
Then I contracted pubic lice from the locker room June 9.
Here is the reply I received from the club manager, emphasis between asterisks is mine:
James, I do apologize for the experience you have had in regards to the cleanliness of our facility. When do you notice the club looking the worst? I can assure you that we do go through and disinfect the locker room area twice a day and have a hourly check for any things that need to be taken care of right way, these type of activities would not build a habitat the lice would breed. I will look into this issue today and see if we have any signs that there are lice anywhere and then let you know. *I do know that we have not had any other instances in this club of lice in over a year that I have been here.* Again, I understand where this could be a very embarrassing and frustrating situation, so I will let you know what I find out when we look deeper in the club for signs of infestation. Let me know if there is anything I can do in the mean time!!
Thank you for taking the time to respond. I've only used the facility in the morning hours. Several times I've used the equipment only to discover paper towels and/or disinfectant wasn't available for cleaning. Recently the club didn't have any soap in the locker room; how people were able to wash their hands after using the bathroom or take a shower after working out is unknown. I find your claim of sanitization efforts hard to believe when simple hygiene using soap and disinfectant solutions were not maintained at a satisfactory level.
My daily schedule consists of home, your facility, and my office. I can say with every confidence that both my home and office do not contain any possible access to infection.
You stated "I do know that we have not had any other instances in this club of lice in over a year that I have been here." Having experienced your facility since October of last year, with your own staff telling me they do not even use the showers, and having seen the ventilation shafts above the showers coated in layers of dust, I have every reason to conclude my contact with pubic lice is from your facility.