I'd never go to another 24 hour Fitness again! I was invited by a friend to go to visit the 24 hour fitness in Waikiki with a free pass and finally agreed to go with him after 4 months of begging.
I talked to Denver (assist mgr ) who tried to persuade me to join the membership with no down tonight. I was hesitant because I was not sure if i would be able to commit so quickly and I did not bring my wallet with me to pay $23 for a one time fee.
Basically, Denver went around the bush but I got the hint that either I sign up today or I go home due to the fact that I was a club member 3-4 years ago and didn't qualify for the pass. However, he could NOT pull my name up in the system. He also did not sympathize with me that my friend was waiting for me to work out with him. All he did was shrug and gave me this look "this is our policy." I'm a salesperson in my career as well and I know he was just trying to make commission. I personally felt discriminated b/c he did not see me as a potential client.
I have never used the Waikiki location before and I just wanted to try it out. Every club has its own environment as well as difference in equipment. I was very frustrated with the way the situation was handled. I was a former client and now I can't even go back to try another location out for ONE day with possibility that I will sign up in the future. Denver did not apology for the inconvenience although I showed much frustration and embarrassment that I had to tell my friend I could not stay.
As a corporation, I hope they learn to train their sales employees to be more professional and accommodating, especially towards former and potential clients.
Two weeks after my complaint to their corporate office, the manager at the Waikiki branch called and offered me a pass and he was surprised I was turned down that day when I said I was not there during late hours. All he could say was "oh, well I'm the manager so you can come back to visit" TOO LATE.