My computer had literally become paralyzed with spyware, adware & other pests and viruses. I called 1 HOUR Support & received a phone consultation. A technician was dispatched to my apartment according to my schedule, & he spent almost 2 hours attempting to fix the problem. When it became apparent they would need to completely reinstall windows, I was not charged for the time he had already spent, but rather was charged a very reasonable flat fee for the entire job. Again, working within MY schedule, the technician was willing to take my computer home with him to repair it. He returned it the next morning & made sure the computer was running perfectly. To sum up, all of the people I have dealt with at this company have been extremely professional, patient and knowledgeable. I would recommend their services to anyone having a problem with their computer!