The staff isn't friendly at all and the agents are even less so. The only time they ever talk with you is when you are buying auto insurance from them. One lady even went to the same church as I for over a year and all she ever did was walk passed me without a word. I used them for my auto insurance for over 10 years and they were still just as unfriendly as the first day that I walked in. If you have any other options for auto insurance I suggest that you take them.