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Review content:
My experience with Animal Hospital of Mount Pocono was not positive. In fact, from the minute my husband and I stepped into the office we had a bad experience...
We were new to the area and received several letters in the mail stating how great the office is, that we should give them a try, as well as an offer for $20 off our initial visit. This should have been our first clue that this animal hospital would not be a good fit for us, but thinking nothing of it, we made an appointment for our 3 dogs - one of which was a new puppy. Upon arriving with all 3 dogs, the receptionist tried to tell us that we only made an appointment for our puppy, and that we would have to schedule the other two for another time. Not true, but we let it go...
During the office visit, Dr. Valese asked a bunch of random questions like, "How did you pick this puppy?" and "Why did you get her?" - nothing that was of real importance or pertinent to the dog's health. He stressed that we should have the puppy on a leash at all times in order to speed up her training and then listed a bunch of things that he would be "giving" us. He then gave the puppy her vaccination shot and sent us to the desk for payment.
The receptionist said that the cost of the visit would be $225 - this seemed incredibly high for a five minute visit! My husband then asked to see what we were paying for, at which time she informed us that she could only give us an invoice AFTER we paid. He insisted, so she had to follow thru on that nonsense and showed him the computer screen. Many of the things on the invoice were unnecessary and supposed to be "given" to us - the most ridiculous being a $5 dog training pamphlet, the main point of which is to keep the dog on a leash(info. Dr. Valese already shared in the office and why would the owner of two other dogs need a book for first-time puppy owners?)
Also, he gave her a prescription for preventative worm medicine(even though she was dewormed several times by the pet store). After researching this worm medicine, it should only be given when needed(our puppy's stool tested negative for worms), and the dosage prescribed for our worm-free, 10lb. puppy was MORE than recommended for an adult, medium sized dog with worms - this explains the several other reviews from unhappy customers about how this doctor overmedicates pets.
After paying for the experience, I mean visit, and never even getting the initial discount we were promised in the letter, we left the office with the intention of never going back . This office still calls me, often leaving messages as if I am not getting them, and completely disregards the fact that I have not returned a single one of their phone calls - how crazy and ridiculous...has anyone else heard of a doctor who calls you multiple times a week for months to make an appointment?
This office is in obvious need of patients(money), gains access to who is new to the area - just in case they have pets, and is a money-hungry operation where the all- mighty dollar seems to be the motivating factor in all decisions made by this vet.
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