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Businiess name:
McKenna Volkswagen
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Review by:
alex s.
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Review content:
I've only owned Volkswagens my whole life. It's the performance and value that keeps me coming back. But one thing that I hate about owning a Volkswagen is the people that I have to deal with. Perhaps it's just the way it is in Automotive industry, but I often deal with bad service from Volkswagen representatives. 2 times out of 3 when I take my car in, there's always a problem that didn't exist before I brought it in. It seems to me that they just don't double check their work. I've also never been in and out of a service station where they didn't charge me more than 50% more than what they quoted me over the phone. On top of that, some of the problems that occurs was directly related to a lack of maintenance on certain parts. Nowhere does it say in the instruction manual or any documents that I have received that these parts needed to be maintained, nor was I notified to maintain them. I can understand this if I take my car to different service stations but I've only taken them to McKenna. I've had to come back to the service station more than six times in the past so that they can fix a problem that they caused during the repair. I love Volkswagens. But sometimes I wonder why I keep coming back. I wish that some of the people that I deal with treated their customers better. Simple honesty would be much appreciated and double checking their work would save their customers a lot of time.
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